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Generative AI & LLMs

Tech Assistant Chatbot — OpenAI GPT

A responsive technical-support chatbot powered by GPT-3 with intent detection and context retention.

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Overview

Tech assistant chatbot using OpenAI GPT-3 for technical-support workflows.

The Problem

Support teams needed 24/7 first-line technical responses without burning engineering hours.

The Solution

Designed prompt templates, intent classification, and graceful escalation to human support.

Impact

Resolved 60% of first-line technical queries autonomously.

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